FAQs

Event reservations can be made at any time, however, a reservation is not confirmed unless the final payment is made 48 hours before pickup. For airport transportation, we request that clients make a reservation at least two (2) hours in advance.

To accommodate our guests effectively, we ask that guests book at least 7 days in advance?

Our stretch limo seats 8-10 guests, and our party bus seats 30 guests. If you would like to add a DJ to your ride in the party bus, the seating capacity is 28 guests.

Cancellations will result in forfeiture of any deposits or money paid toward the balance.

No, we are open 24 hours a day 7 days a week 365 days a year.

No, we do not supply infant and/or toddler car seats or booster seats.

We are not responsible for lost or stolen items. Please contact us right away to inquire about any items.

We service Greater Cincinnati, Northern Kentucky. If you are outside of those limits, please call our office to inquire.

For the stretch limo, there is no limited amount of hours required. For the party bus, the minimum amount of hours to book is 3.

We charge a 20% gratuity for every ride.

We accept all major credit cards including Master, Visa, American Express & Discover cards.

No, however, your deposit may be applied to a new date. If your new pickup date falls within two (2) weeks of your original date, there is a rebooking fee. If the new pickup date is further than two (2) weeks away, the booking fee is waived only if the new pickup is available.

Cleaning fees will be assessed if there any of the following occurrences happen in any of our vehicles:

  • No food inside the vehicle: ($100.00 cleaning fee)
  • The release of bodily fluids/vomiting in or on the vehicle: ($350 cleaning fee)
  • Glitter, gum, sand, dirt, mud or fluids on carpets or seats: ($100.00 cleaning fee)
  • No smoking allowed in vehicle – smoking: ($250 cleaning/deodorizing fee)
  • Champagne Glasses – broken or missing: ($50)

Yes, however, for all bookings, a valid credit or debit card must be on file.

  • The actual cost of repairs: any damages to the interior or exterior of the vehicle and/or property of Black Diamond Limousine that requires repair or replacement will result in the client being charged the actual repair or replacement costs plus any applicable fees.
  • No use of illegal drugs, weapons, or sexual activities in or near the vehicle: (run will be terminated).
  • The use of physical or verbal abuse towards any chauffeur or agent(s) of Black Diamond Limousine will result in the immediate termination of services: (no refunds. the full amount of booked services will be forfeited to Black Diamond Limousine.
  • For the safety of all passengers and the chauffeur, all body parts must remain inside the vehicle while in motion: (run will be terminated for any violation)
  • The chauffeur and/or Black Diamond Limousine company may terminate services immediately at any time or anywhere for certain violations of any policy (no refunds. the full amount of booked services will be forfeited to “the company”).

No problem! We understand that questions always arise. If you have questions about our service before booking, please call 513-781-6521.